Shipping & Returns
How do I place an order?
Ape Snacks Ltd operates a secure online ordering system 24 hours a day, 7 days a week, enabling you to place your order online at anytime. To order online, please place your selected items in your shopping cart and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Switch/Visa Debit. Your credit card details are encrypted by our payment processor making ordering online 100% secure. All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.
Is my transaction secure?
Here at Ape Snacks our priority is making sure your purchase is 100% secure. We use state of the art encryption technology to ensure that your payment card and personal information cannot be intercepted during the ordering process. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key.
What are your delivery charges?
Delivery charges are a tricky thing for online sellers. So we have come up with what we think is a fair way of offering delivery to our customers. We offer 3 options for delivery.
- Standard Royal Mail - This means we will put your items in the post using a second class postage as a result there is minimal insurance and the item can take up to 4 working days to deliver. This option is great for lower value items and for people not in a rush
- Courier Delivery Service- This means we will send your items through our courier service who guarantee next working day delivery once the item has been dispatched and the items safety. This option is great for people in a bit more of a rush and whose items cost a bit more.
- Express Delivery- This option is for all those last minute things that have to be there within 14 days. Our Express delivery service will guarantee delivery of any item within 14 days of the order being placed. This option is a little pricier but should be selected by those of you in a rush for the special day.
To keep things fair we have tiered our delivery charges based on the value of your order. Its a bit annoying when your delivery charges are more then the cost of the items you are buying so we have made sure that that is never the case with us. You can review our pricing tiers below. The best part is any orders over £30 enjoy completely free delivery!!
1) Standard royal mail - £1.50
2) Express delivery service - £7.00
1) Standard royal mail - £2.50
2) Express delivery service - £8.00
1) Standard royal mail - £4.50
2) Express delivery service - £10.00
£30+ - Free Delivery!!!
Our shipping options apply to mainland UK only. For orders to the Channel Islands, Scottish Islands, Northern Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.
When will my order be delivered?
The dispatch time for a product can be found on each individual product page. Please refer to this for an accurate dispatch time, which can be between 1 working day and 28 working days depending on the product(s) ordered.
Please note it is the customer's responsibility to check the dispatch time on the product, shown within the product description, prior to placing an order. Whilst every effort shall be made to keep any delivery dates quoted, the time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or a third party arising out of any failure to meet any estimated delivery date.
Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us on firstname.lastname@example.org
The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within mainland UK. We cannot guarantee any delivery date due to any delays that are out of our control.
What if I miss my delivery?
If you have missed delivery the courier or Royal Mail will leave a Delivery Attempt card with further instructions on collection or re-delivery. Please call the courier number on the card as soon as possible as orders will be sent back to us automatically within the set number of days on the card given to you. After this time, your order will be sent back to us and a re-delivery charge will apply.
Risk and Property
Once you have received the Goods, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you.
How do I cancel and/or return my order?
We hope you never have to but if need to you can cancel your order at anytime up until seven (7) working days from the day after you have received your order. Please note this does not apply to all, Personalised, Edible or Sale items. To cancel your order please notify us of your return in writing within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 15 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.
The return address is:
Ape Snacks Ltd
14 Greville Street
Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.
All contents of this web site are: Copyright 2017 Ape Snacks Ltd. All rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, is prohibited without our permission
Price of Products
Please note all prices are inclusive of VAT – standard rate of 20.0%. Our VAT number is: 124 0290 58 The price of the Products shall be the price quoted on the site (which we can change in the case of an error). Payment details must be provided by you on the date that we accept your order. The delivery of Goods shall be subject to payment by you of the delivery charges specified on the Site, which may be changed by us at our discretion.
This site is wholly owned and operated by:
Ape Snacks Ltd
Registered company address:
Ape Snacks Ltd
14 Greville Street
VAT number: 203 972 124
Company Number: 9190657
If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us at email@example.com
Risk and Property
Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you.
Modifications of these Terms and Conditions
We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.
Accuracy of Content
Here at Ape Snacks Ltd we have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. If you have any concerns about the colours or the product please take advantage of our samples service (please see above), before ordering all of your requirements.
Here at Ape Snacks Ltd we have made every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Ape Snacks Ltd cannot be held liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
If you’ve made it this far you must really love our snacks or can’t sleep! Either way – awesome job! Munch Happy!